Pardon the extreme negativity and bitter sarcasm to follow, however thanks to you CA EDD I now completely understand the meaning of ‘Postal’.
- Last week you, CA EDD, shorted my disability check about $1,000. I want to give you my heartfelt thanks for the heads-up. Oh wait… there was no heads-up!
- So I went online to your fabulous website, where all of our communication is to occur and I got nothing.
- Then I called your awesome 800 number, where I waded through the prompts, to then be hung-up on because you had exceeded the number of calls you could receive.
- Of course I dialed over and over and over and over and over – are you getting the message here? And continued to be hung-up on.
- So tenacious as I am, I went back to your website. And finally your messages were updated. Apparently I need to have my physician complete a 2525XX form.
- No problem, my physician is super helpful when it comes to filling out forms. Oh wait… we have a break-down. Out of all of 1000s of forms on your website Dear CA EDD, this one particular form is not available. Following some dialog with my physician it ends up I must obtain this form and deliver it to my doc.
- So guess what? I was back on the phone again and again – I was once again hung up on again and again.
- To say I was frustrated at this point is a bit of an understatement. I was so irked that I wrote my State Representative a letter, so look out! Representative Miller is going to get up into your grill! [yeah, I am losing it]
- So, smart me, I decided to visit your offices in Oakland. I headed down bright and early. No one was there yet, but I could tell that the offices got pretty busy, sign-in sheet and lots of chairs were my clue. I signed as required and then waited for the two representatives to finish their conversation about how very tired they were – poor, poor things. Oh, if only I could share my fatigue with them, so they could get just a small sense of what really being tired and fatigued felt like. [I would like to add bitches here, but I am trying my hardest to be polite]
- This last bullet is the straw that broke this camel’s back… Your lovely condescending representative used the most passive aggressive, uncaring, judging, condescending voice I have ever experienced in my entire beeping life! In a very polite manner I shared with her my situation. She, with her loving tone [psst, sarcasm], pointed out that the forms were not available from office. [You have got to be f@#$ing kidding me].
You need to be patient, the form is in the mail.
- I pointed out here, there was no way for me to know that information, due to the lack of information provided on your website and the inaccessibility of your help line.
I am sorry you’re frustrated.
- Let me give you a little help here CA EDD, train your employees to exhibit some sense of empathy. There seems to be some confusion, that using a flat, calm voice in a condescending tone is the same thing as empathy. In case you are not aware of the meaning of empathy, let me share that with you here:
Empathy: the ability to understand and share the feelings of another.
- While you are at it Dear CA EDD, let your employees know that folks on disability are not living their dream paid vacation. Reaching a point where one needs to take medical leave is challenging and depressing. I for one enjoy contributing to society and the community I have developed through my career. To be treated like I am trying to take advantage of the system is demeaning. Not to mention feeling crappy on-top of everything else.
Very truly yours,
CHG